All services provided on our website belong to Espoir Suisse Health Products Marketing Inc., registered at Nida Kule Ataşehir Nida Kule, Barbaros Neighborhood, Begonya Street, No:1/2 B265 West Ataşehir / Ataşehir / Istanbul. Our company operates these services.

Our company may collect personal data for various purposes. Below are the details of how and in what manner personal data is collected, and how these data are protected:

  • By filling out various forms and surveys on our Membership or our Store, members provide certain personal information (such as name, surname, company information, phone number, address, or email address) that is collected by our Store by the nature of the business.
  • Our company may send campaign information, information about new products, and promotional offers to our customers and members at certain times. Our members can choose whether to receive such information when signing up, can change this choice in the account information section after logging in, or can notify us via the link provided in the notification message received.
  • Personal information transmitted electronically to our store by our members during the approval process via our store or email will not be disclosed to third parties outside the purposes and scope determined by the “Membership Agreement”.
  • For identifying system problems and quickly resolving issues or disputes related to the provided service, our company records users’ IP addresses and uses them. IP addresses may also be used to identify users in general and to collect comprehensive demographic information.
  • Our company may use requested information for direct marketing purposes, in addition to the purposes and scope determined by the “Membership Agreement”. Personal information may also be used to contact the user if necessary. Information requested by our company, information provided by the user, or information related to transactions made through our Store may be used in various statistical evaluations, database creation, and market research by our company and the persons with whom we collaborate, in addition to the purposes and scope determined by the “Membership Agreement”, without disclosing the identity of our members.
  • Our company undertakes to keep confidential information strictly private and confidential, to consider this as a duty of confidentiality, to take all necessary measures to ensure the confidentiality and preservation of confidentiality, and to take the necessary care to prevent the entry of confidential information, all or any part thereof, into the public domain, unauthorized use, or disclosure to a third party.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who shop from our shopping sites. Your credit card information is not stored in any way in our system.

When you enter the transaction process, there are two things you need to pay attention to in order to understand that you are on a secure site. One of them is a key or lock symbol at the bottom line of your browser. This indicates that you are on a secure internet page and all your information is encrypted to be protected. This information is only used in accordance with the instructions given during the sales transactions process. Information regarding the credit card used during the shopping is encrypted and forwarded to the relevant bank via the 128 bit SSL (Secure Sockets Layer) protocol independent of our shopping sites. If the availability of the card is confirmed, the shopping continues. Since no information about the card can be viewed or recorded by us and thus cannot be accessed by third parties under any circumstances, the prevention of third parties from accessing this information is ensured.

The reliability of payment/invoice/delivery address information of orders placed online with a credit card is checked by our company against Credit Card Fraud. Therefore, in order for the orders of customers who order for the first time from our shopping sites to reach the supply and delivery stage, the accuracy of financial and address/telephone information must be confirmed first. If necessary, contact is made with the credit cardholder customer or the relevant bank to check this information.

You can only access and change all the information you provided while becoming a member. If you protect your member login information securely, it is not possible for others to access and change the information about you. For this purpose, 128-bit SSL security is used during the membership transactions. This system is an encryption standard that is impossible to break.